How it works
A calm, predictable process.
Every client follows the same five steps, from first hello to ongoing support. No surprises, no jargon, no pressure.
- 5
- clear steps
- ~2 wks
- to get started
- 1
- predictable process
Discovery call
We have a free 30-minute video or phone call. You tell me what is on your plate, and I listen.
What you need to do
- Pick a time that suits you
- Share a rough idea of what you need help with
- Ask me anything
How long
Around 30 minutes
Proposal
I send you a clear written summary by email. It lists the support I recommend, how many hours, and what it will cost.
What you need to do
- Read the Proposal
- Ask questions about anything in the proposal
- Confirm you would like to go ahead
How long
Within 3 working days of our call
Contract
A contract covering what I will do, confidentiality, and payment terms. You sign it digitally.
What you need to do
- Read the contract
- Sign online with one click
How long
Usually under a week
Onboarding
We set up shared documents, agree communication times, and I get access to the tools you already use. We finish with a short kick-off plan so you know what happens next.
What you need to do
- Share logins safely (I will guide you)
- Tell me your preferred way to communicate
How long
1 to 2 weeks, at your pace
Ongoing support
I work alongside you with regular check-ins and clear, predictable communication. Your support can grow or change as your needs change.
What you need to do
- Send tasks the way we agreed
- Tell me if anything changes
How long
For as long as it works for you
The same process for everyone
- Plain language
- Agreed response times
- Written summaries
These five steps are the same for every client and every service — administration, project management or online business management. You will always know what is happening now, what is happening next, and when to expect to hear from me.
I use plain language, agreed response times, and written summaries after calls, so nothing gets lost or feels uncertain.